PRO Frequently Asked Questions
PRO Auctions are designed to provide the best possible experience for buyers and sellers alike. We offer many different types of online auctions in Puerto Rico and the Caribbean.
We’ve compiled a list of frequently asked questions below. Please take a look, and if your question is still not answered, drop us an email to firstname.lastname@example.org or send us a text to 833-782-2782.
How does PRO work?
Puerto Rico Online Auctions (ProAuctions.com) conducts full service online auctions using an innovative bidding platform where you can buy or sell almost any type of asset including real estate, collectibles, home goods, restaurant and industrial equipment, vehicles and so much more. Simply register, browse our catalog and if an item interests you, place a bid. Our app can notify you if you’ve been outbid, or if you’ve won an item once the auction has closed. Click here to download the app
May I inspect the items I wish to bid on?
Yes! There will be a scheduled inspection date prior to the date the auction closes. Simply show up to the inspection times listed on the auction to examine any and all items you may be interested in purchasing. Keep in mind all auction bids and sales are final, so we advise our buyers to inspect all items thoroughly.
As a seller, PRO coordinates all inspection dates and times, so your items can be inspected prior to their purchase.
How do I place a bid?
Once you are registered, bidding is easy. Visit an online auction with an active catalog and click the button for online bidding.
May I cancel a bid?
All bids are final and considered a contract between the bidder and us. In order to maintain the integrity of our auctions, we will terminate a buyer’s bidding privileges after two infractions using the following methodology:
- If a buyer does not live up to their contractual responsibilities throughout the auction process, we will suspend bidding privileges until a customer service team member contacts the buyer and resolves the issue.
- If a buyer does not live up to their contractual responsibilities throughout the auction process a second time, we will terminate the user’s bidding privileges.
How do I remove items I’ve won?
All items are required to be picked up at the physical location listed in the auction details. PRO does not offer any type of shipping method or assistance during removal. Our sellers often need their location empty, so items not picked up during the removal date and time will be considered abandoned. Customers must provide a receipt and valid identification prior to the release of the items.
Does PRO provide delivery of the goods purchased?
No. You must be able to safely pick up the items you purchase on the scheduled removal date and bring the necessary equipment, tools and personnel to do so, unless pre-approved shipping or transport arrangements have been made. For shipping or transport arrangements, please contact us prior to the close of the auction to discuss available options. Our personnel is not authorized to handle equipment that belongs to the seller or has already been purchased. Keep in mind every product has a preset date and time for pickup, established in the auction details. Please review our terms and conditions before bidding.
If a third-party is delivering the goods you purchased, they must have a receipt, written authorization and ID in hand, so we can release the items.
Are purchases guaranteed?
All purchases on ProAuctions.com are as-is, so we do not provide guarantees on any item purchased. We advise buyers to inspect the items in person before making a bid.
Which payment methods does PRO accept?
We accept Visa and Mastercard. For higher priced items such as industrial equipment, vehicles and real estate, we accept electronic transfers and certified checks. You must contact us previously before bidding to use a payment method other than Visa or Mastercard. We do not accept cash.
Do you put a hold on my account when I bid?
No. We authorize credit cards for verification purposes only. We process an authorization of $100 on your credit card but will not charge the credit card unless you have won the item. If you are the winning bidder on a particular item your credit card will be charged the winning bid amount plus any buyer’s premium and applicable taxes. If you are not the winning bidder on an item, your credit card will not be charged.
What is the buyer’s premium?
A buyer’s premium of 15% is added to the final bid amount. For example, if you are the winning bidder on an item for $100 at checkout, you will be charged $115 plus any applicable IVU. For our premium vehicle auctions the buyers premium is 7% plus applicable IVU.
How are you different from other sites that sell online?
We are different from eBay or Clasificados Online which typically sell a single item to a single buyer. ProAuctions.com is a liquidation website which auctions catalogs of items utilizing the latest technology in online bidding. Most of our auctions are offered with reserve but without a reserve price with the exception of some larger ticket items. All of our auctions have a catalog, location, scheduled preview, closing and removal. All auction events are supervised, full-service and turn-key.
What can I sell with PRO?
We conduct online auctions both large and small. The reach of the internet is ideally suited for all types of equipment and inventories. Items sold on ProAuctions.com can include high-end designer furniture stores, diesel generators, luxury estates, restaurants, corporate headquarters, IT equipment, office furniture, business equipment, vehicles, heavy equipment, real estate and much more.
When I win an item do you deliver the goods?
All items are required to be picked up at the physical location noted in the event details unless pre-approved shipping or transport arrangements have been made. For shipping and transport arrangements, please contact us prior to the closing of the auction to discuss available options.
NOTE: Buyers must bring all tools, equipment and personnel to safely remove their items.
As a seller, do my items ever leave my location?
No, we do not collect items that are up for auction. Bidders inspect and pick up items on your premises.
How much does PRO charge sellers to auction property?
We typically charge a percentage over the total amount of the sale. We maintain a flexible fee structure, taking into consideration the amount of work involved as well as individual circumstances and resources of our clients. Fees are a function of many factors including: total value of your assets, number of items to be sold, quality and condition of items, marketing time available for sale and removal, location of the assets and removal requirements dictated by landlord or client schedule.
We offer many options for full-service, turn-key liquidations in Puerto Rico. The initial call or visit will allow us to summarize your requirements and provide you with a quote.
How much does it cost to list my car with PRO?
Our Premium Service Vehicle Auctions include on site PRO photos, the listing fee is $349, and that is the only fee a seller pays.
How do I submit my car and what happens after I submit online?
You can submit your vehicle here. Once you submit, we will review your submission and get back to you, typically within 3-5 business days. If we accept your vehicle for auction, you pay the listing fee and an Auction Coordinator will be assigned who will create your listing and arrange for a photographer to take photos of your vehicle.
What happens after the auction if my car sells? How do I get paid?
At the close of the auction, we will contact the buyer and seller and help facilitate payment and transfer of title.
What happens if I win a vehicle auction? How does payment work?
The buyer’s fee is paid via the buyer’s credit card on file at auction close. The transaction for the winning bid amount is between the buyer and the seller, but we are happy to help facilitate payment and transfer of title. After the close of the auction, the winning bidder and seller will both be contacted via text, email, and phone.